General questions
📍Where are you based?
We are a French brand based in France. All our shipments are made from our warehouse located near Paris, guaranteeing fast and reliable delivery.
📦 Do you ship abroad?
Yes, we deliver throughout Europe. No matter where you are, you can order with confidence. We work with reliable carriers to ensure safe and fast delivery. You will receive a tracking number as soon as the order is shipped so you can follow your order in real time.
🚚 What is the delivery time?
Delivery time depends on your location. Standard shipping typically takes 2-5 business days. Once your order has been shipped, you will receive a tracking number to follow its progress in real time.
💰 What is your refund policy?
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your magnetic bag, please see our refund policy on our website for detailed information on how to initiate a return or request a refund.
Questions about the product
❓What is an Enivan Magnetic Bag?
Our uniquely designed magnetic bag features a built-in magnetic mount, allowing it to attach to metal surfaces, such as fitness equipment. Perfect for keeping your essentials safe and within reach, it's equally at home during workouts or on the go.
⚠️ Can magnets pose a risk to my phone or credit cards?
We've taken precautions to prevent damage. The magnets in our bag are designed to protect your items. Many modern smartphones and payment methods are magnet-resistant. While older magnetic stripe cards may be affected, most now use chip technology or tap-to-pay, which are magnet-resistant. The security of your devices and cards is our priority. Click here to learn more about warnings.
🧲 How does our magnetic attachment system work?
The magnetic attachment is provided by two powerful magnets integrated into the bag, which easily adhere to metal surfaces. This ensures that your bag stays securely in place, keeping your belongings safe while you focus on your activities.
🧽 How do I take care of my bag?
If you need to clean your bag, use a soft, damp cloth or sponge. Use only mild detergent and water if necessary. Then hang it to dry out of direct sunlight.
Do not: Do not machine wash, do not dry clean, do not tumble dry, do not use bleach, solvents or other harsh chemicals, and do not iron, to avoid permanent damage to your equipment.