General Questions
📍Where are you based?
We are a French brand based in France. All our shipments are sent from our warehouse located near Paris, ensuring fast and reliable delivery.
📦 Do you ship internationally?
Yes, we ship throughout Europe. No matter where you are, you can order with confidence. We work with reliable carriers to ensure safe and fast delivery. You’ll receive a tracking number as soon as your order ships so you can track it in real time.
🚚 What is the delivery time?
Delivery time depends on your location. Generally, standard shipping takes between 2 and 5 business days. Once your order has been shipped, you will receive a tracking number so you can track its progress in real time.
💰 What is your refund policy?
We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your magnetic bag, please review our refund policy on our website for detailed information on how to initiate a return or request a refund.
Questions About the Product
❓What is an Enivan magnetic bag?
Our uniquely designed magnetic bag features a built-in magnetic mount that allows it to attach to metal surfaces, such as fitness equipment. Perfect for keeping your essentials safe and within reach, it’s ideal for both workouts and travel.
⚠️ Could magnets pose a risk to my phone or credit cards?
We have taken precautions to prevent any damage. The magnets in our bag are designed to protect your items. Many smartphones and modern payment methods are magnet-resistant. Although older magnetic stripe cards may be affected, most now use chip technology or contactless payment (tap-to-pay), which are magnet-resistant. The security of your devices and cards is our top priority. Click here to learn more about the warnings.
🧲 How does our magnetic mounting system work?
The magnetic closure is secured by two powerful magnets built into the bag, which easily attach to metal surfaces. This ensures that your bag stays securely in place, keeping your personal belongings safe while you focus on your activities.
🧽 How do I take care of my bag?
If you need to clean your bag, use a soft, damp cloth or sponge. Use only a mild detergent and water if necessary. Then, hang it up to dry away from direct sunlight.
Do not: Machine wash, dry clean, tumble dry, use bleach, solvents, or other harsh chemicals, or iron, to avoid permanently damaging your bag.
